Under the supervision of an assigned supervisor, the employee performs clerical, administrative, and operational support to the assigned department.  The employee receives calls, greets and assists visitors, provides accurate information, and makes appropriate referrals.  The employee performs data entry, prepares and generates reports and correspondence, processes mail, and maintains files.  The employee performs prescribed procedures for receiving money and maintains office supplies.  The employee keeps the file system for storing and retrieving documents.  The employee solves conventional problems and refers unusual or difficult issues to the supervisor.  The employee works independently during very busy or other intense situations, exercising independent judgment, initiative, and understanding in interpreting rules and regulations to meet these situations.  Work is performed under well-defined procedures, established rules, regulations, and instructions from the supervisor; work is reviewed upon completion.  This job has a high degree of responsibility and judgment in working with the public daily.  This job is considered security-sensitive and is subject to a pre-employment background check.